F.A.Q.

How do I start shopping?

Shopping on-line on this e-Mall is simple. You can become one of our valued visitors and guest customers or you can easily register as a member for FREE and gain access to tons of value.

Registration is a 2 step process:

  1. Complete the registration form
  2. After which you will receive an activation email to activate and begin setting up your account.

PS. Please ensure that your email address is completed accurately.

What are the benefits of registering?

The Benefits of registering :

  • Earn rewards for every dollar you spend with our reward partners
  • Be the first to know about special offers, freebies and interesting news
  • Gain access to our friendly Social Shopping Communities
  • Earn points just for registering. Points you can use towards purchases plus much much more.

Remember we want to make shopping on-line FUN, EDUCATIONAL, ENTERTAINING & MEMORABLE. Thank you for visiting!

Can I expect any new updates & offers?

You can be sure to find all sorts of stores and offers on our Mall. You can soon expect art stores, automotive, accommodation, restaurants, hair and beauty to car dealers and travel businesses news and special offers on a weekly basis. To check out our growing list of merchants please visit our e-Mall Directory by clicking here.

How safe is it shopping here?

We seek to provide a secure shopping experience by carefully selecting merchants in this way you can be sure we have greatly reduced some common risks of shopping on-line including:

Identity theft; misleading information on products, scams & frauds plus much much more.

We do not permit the listing of unauthorised organisations that sell counterfeit goods.

How do you select and approve your merchants?

Before  a merchant is listed, we take every possible measure to ensure that they are a legitimate business.

Use our shopping mall & eliminate 3 main safety risks associated with shopping on-line.

Identity theft, Misleading Information & Exposure to Scam & Frauds

Can I change or cancel my order?

In most cases it is Yes! It depends with each merchant you make the purchase with, please carefully read the terms and conditions of each merchant before checking out.

When am I entitled to a refund?

You are entitled to ask the merchant for a refund if the item you bought is:

  • not of ‘merchantable quality’ ie. it does not meet the basic level of quality and performance expected, considering its description, price and other relevant circumstances.
  • not the same as the item described in advertising or by the salesperson
  • not fit for the purpose you made known to the trader and you have relied on the trader’s judgement.

However, the merchant does not have to give you a refund if you simply changed your mind. Instead of requesting a refund, you may wish to negotiate with the merchant to repair or exchange the item.

What are the delivery time frames and costs for my order?

Delivery time-frames are all dependant on the merchant, products and availability. Each merchant should state clearly when the expected delivery time-frames are for any of their listed items. In general, deliveries are available from same day up to 7 days or longer depending on the product.

What is the value of the shopping rewards?

Rewards average across our rewards partners will equate to anywhere from 5% of your purchase amount paid back to you in the form of cash value spending credit within the OnlineMall Network (Reward percentages might differ from merchant to merchant).